Terms of Service

1. Eligibility

You must be of legal age and have the legal capacity to enter into this Agreement with the Company. You are of legal age if You are either legally emancipated or of the age of majority in the jurisdiction where You are resident.

2. Coaching Services

Erin Gray offers online coaching services to Clients worldwide. Clients can either join the group program to access the full suite of Coaching Services (“the Group Program”) or purchase a one-to-one coaching package (“Individual Program”). The Group Program and the Individual Program are individually referred to as “Program” and collectively as “Programs.” Participation in the Group Program is governed by the provisions of Section 3 of this Agreement, and purchase/use of the Individual Program is governed by the provisions of Section 4 of this Agreement.

INFORMATION DISCLAIMER

All information provided by the Company, its employees, contractors, or affiliates during the provision of Services is provided to You for Your general information purposes only. You understand and accept that the Coaching Services are not intended to replace or substitute any professional, medical, legal, accounting or financial advice offered by a licensed healthcare provider, attorney, CPA, or financial advisor. You are advised to always consult Your doctor, attorney, CPA, or financial advisor (as applicable) before using any information you obtained from Us. You acknowledge and agree that You are solely responsible for Your well-being and any decisions You take.

All information, ideas, or practices provided during the provision of Coaching Services are only offered to assist You in achieving your desired outcomes. We do not make any representations or offer any warranties that Your use of our Services will enable You to achieve Your desired results.

We reserve the right to rectify any inaccuracies or omissions in any content, resources, or materials made available through our Services, at any time and without giving any prior notice to You. We further reserve the right to update Our Services, in whole or in part, without giving any prior notice to You.

BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT THERE ARE NO GUARANTEES THAT OUR SERVICES WILL ASSIST YOU IN ACHIEVING ANY SPECIFIC GOALS. YOU ACKNOWLEDGE AND AGREE THAT YOUR DECISION TO USE OUR SERVICES IS ENTIRELY AT YOUR OWN RISK. THE DISCLAIMER CONTAINED IN THIS SECTION 2 SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT.

Unless explicitly stated otherwise in this Agreement, Our responsibility is limited to facilitating the availability of the Website and Coaching Services in accordance with the provisions of this Agreement.

3. Group Program

Users are required to register for the Group Program in accordance with the provisions outlined in Section 3.1 below. The Group Program offers registered users (“Members”) access to weekly group coaching calls, Voxer access, expert speaker content, and other new materials. Members can sign into their Website accounts to view the calendar of the weekly group calls. Members who are unable to attend a scheduled group coaching call may access the call recording from within their account. Please note that the Company does not offer any partial refunds or substitute group coaching calls to Members who are unable to attend the scheduled group coaching call. Members who wish to purchase a one-to-one coaching session can contact us at erin@generatealifewelllived.com to discuss their requirements. In addition to the group coaching calls that allow Members an opportunity to participate in questions and answers with the Coach, Members can also interact directly with the Coach through periodic weekly Voxer access and interact with other group Members. Please carefully review our community manifesto (“Voxer Manifesto”) to familiarize yourself with our values and code of conduct before participating in any group interaction.

GUEST CONTENT DISCLAIMER

FROM TIME TO TIME, WE MAY INVITE EXPERTS/GUESTS TO SPEAK ON TOPICS THAT WE BELIEVE WILL BE OF INTEREST TO OUR MEMBERS (“GUEST CONTENT”). ALL GUEST CONTENT IS SOLELY PROVIDED FOR YOUR GENERAL INFORMATION PURPOSES ONLY, AND IT IS NOT INTENDED TO REPLACE OR SUBSTITUTE ANY PROFESSIONAL MEDICAL, LEGAL, CPA OR FINANCIAL ADVICE OFFERED BY A LICENSED PROFESSIONAL FAMILIAR WITH YOUR UNIQUE CONDITION/CIRCUMSTANCES. YOU ARE ADVISED TO ALWAYS CONSULT WITH YOUR HEALTHCARE PROVIDER, ATTORNEY, CPA OR FINANCIAL ADVISOR (AS APPLICABLE) BEFORE TAKING ANY DECISIONS BASED ON ANY INFORMATION YOU RECEIVE FROM OUR GUESTS. YOU UNDERSTAND AND ACCEPT THAT WE DO NOT UNDERTAKE ANY RESEARCH TO VERIFY THE INFORMATION PROVIDED BY OUR GUESTS; THEREFORE, WE CANNOT OFFER ANY GUARANTEES AS TO ITS ACCURACY, LEGALITY, OR RELIABILITY. WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY LOSS, DAMAGE, OR CLAIM ARISING FROM OR ASSOCIATED WITH YOUR RELIANCE UPON ANY GUEST CONTENT. ALL GUEST CONTENT IS THE PERSONAL OPINION OF OUR GUESTS AND NOT THE OPINION OF THE COMPANY.

3.1. Group Registration

3.1.1. You are required to sign-up for an account to participate in the Group Program. You will be required to provide your full name, email address, billing address and payment details to join the Group Program. You agree to provide us with current, complete, and accurate information during your account registration and keep your information up to date. All personal data collected by us is processed in accordance with our Privacy Policy. Please carefully review our Privacy Policy before signing up for an account.

3.1.2. The Company issues all accounts at its sole discretion. You may not create multiple accounts on the Website or impersonate another person. The Company reserves the right to refuse to accept any email address during account registration if such email address is already registered by another user.

3.1.3. You are strictly prohibited from selling, renting or otherwise transferring your account to another person or authorizing any other person to use your account. You are solely responsible for maintaining the confidentiality of your account login credentials to prevent any unauthorized access to your account. You assume full responsibility for all activities that occur through your account. Please immediately report any unauthorized access to your account or other suspicious activity at erin@generatealifewelllived.com. You hereby release the Company and its employees from all liability arising out of or associated with the unauthorized use of your account login credentials. You agree that your decision to use the Group Program is entirely at your own risk.

3.1.4. Please note that the use of the Service requires access to the internet, and the Company will not be responsible for any data connectivity charges incurred by you during this Agreement. All such charges are solely your responsibility.

3.2. Change in Group Fees

Our current group fees are listed on the Website and quoted in USD (excluding applicable taxes). Members are billed in accordance with the provisions of Section 3.3 below. We reserve the right to change Our group fees from time to time at our sole discretion.  If there are any changes in Our group fees, We will notify you by posting a notice on the Website and/or by email informing you of Our new pricing. Any changes in Our group fees will not impact Your current group term, and the new group fees will only become effective from the date a new group starts.  

3.3. Payments and Auto-Renewals

3.3.1. The total amount payable by You for Your group program, including applicable taxes, will be displayed to You before You authorize the payment.

3.3.2. You understand and agree that You will be billed the full group fee plus any applicable taxes when You first sign-up as a Member, 

3.3.3. You can pay Your group fee using any major credit or debit card. All payments on the Website are processed by our third-party payment processors Stripe, Inc. By providing Your payment method to Our payment processor; You represent that the payment information provided by you is correct, current, and complete and that You have the right to use the payment method to pay Your group fee. You are expressly prohibited from paying or attempting to pay through any unlawful means. You hereby authorize the Company and/or our third-party payment processor to charge Your payment method in accordance with the provisions of this Agreement. If Your payment is unsuccessful for any reason, including but not limited to Your payment card issuer declining authorization, the Company will not be under any obligation to provide You with access to the group program.

3.4. Refund Policy

Unless required by law, We do not offer full or partial refunds. 

4. Individual Program

Users who are interested in the Individual Program can contact Us through the Website to schedule a free introductory call.

After the free introductory call, if we believe that the individual program will be suitable for Your requirements, We may, at our sole discretion, offer You the opportunity to purchase the individual program. All individual program purchases are governed by the provisions of Section 4.1 below.

Please note that the individual program comprises a bundle of six coaching sessions and online support. We respond to online support requests within 24 hours from Monday-Friday only. Any support requests sent over the weekend will only be received by Us on the next weekday, and We will respond to them within 24 hours from the time of receipt.

The Individual Program is valid for 90 days from the date of purchase (“validity period”). Please note that any unused/cancelled sessions will automatically expire at the end of the validity period.

All coaching sessions are delivered online on a date and time agreed directly between the Coach and the Client. All the personal data that we collect from our users is processed in accordance with Our Privacy Policy. Please carefully review Our Privacy Policy before providing any personal information to Us.

4.1. Purchasing Individual Program

4.1.1. We will send You an invoice and a payment request for the Individual Program through our selected third-party payment processor Stripe, Inc. The full purchase price of the Individual Program will be displayed to You before You authorize the payment.

4.1.2. You will only be able to access/use the Coaching Services included in your Individual Program after the payment for the Individual Program has been successfully processed.

4.1.3. We do not store your payment card data on our records, and all sensitive payment information is collected and managed by Our third-party payment processor Stripe, Inc (“Stripe”). By providing Your payment details to Stripe, You represent that the payment information provided by You is correct, current, and complete and that You have the right to use the payment method to purchase the individual program. You are expressly prohibited from paying or attempting to pay through any unlawful means. You hereby authorize the Company and/or Stripe to charge Your payment method in accordance with the provisions of this Agreement. If Your payment is unsuccessful for any reason, including but not limited to Your payment card issuer declining authorization, We will not be under any obligation to provide the individual program to You.

4.2. Purchasing Individual Coaching Sessions

4.2.1. We may, at Our sole discretion, enable Our members to purchase individual coaching sessions as and when needed (“Individual Coaching Session/s”) upon request. Such Individual Coaching Session/s must be used by the Member within 90 calendar days from the date of purchase. Any Individual Coaching Session that remains unused after 90 calendar days from the date of purchase will automatically expire. The payment terms for individual coaching sessions will be the same as those outlined in Section 4.1 of this Agreement.

4.3. Rescheduling and Cancellations

4.3.1. To reschedule or cancel Your coaching session, please send an email at erin@generatealifewelllived.com or contact the Coach through other agreed channels at least 24 hours before Your session is scheduled to start. We will do Our best to accommodate Your requests whenever possible. Please note that if You purchased the individual program, You can only reschedule Your session within the validity period of Your purchased program.

4.3.2. We reserve the right to cancel a scheduled coaching session at any time by sending you an email. In the event We have to cancel Your coaching session, we will do our best to reschedule the coaching session for another day and time that will be acceptable to You.

4.4. Refunds Policy

Due to the limited availability of Individual Programs and Individual Coaching Sessions, their sales are deemed final and fully earned on the day Your payment method is successfully billed. Except when required by law, We do not offer full or partial refunds for these Coaching Services. If You are eligible for a refund, We will process Your refund within ten days from the date of refund approval. All refunds are issued in USD. You understand and accept that it may take up to 15 days from the date We processed your refund for the payment to appear in Your account.

5. Third-Party Terms of Use

For the provision of Services, We use some third-party services such as Zoom for delivering group and one-to-one coaching sessions, Voxer access and providing online support, and Stripe for payment processing. Your use of these third-party services is subject to additional legal agreements of these respective third-party service providers. Please carefully review these third-party service providers’ legal agreements before using their services. We do not accept any responsibility for the services and business practices of any third-party service providers.

6. Intellectual Property

6.1. The Company retains all intellectual property rights in the Service, including but not limited to any text, graphics, audio-visual content, processes, tools, documentation, and the like, as updated from time to time (“Company Content”).

6.2. All Company Content is subject to trademark, copyright, and other applicable intellectual property laws and international conventions.

6.3. Subject to Your ongoing compliance with the Agreement, the Company hereby grants You a limited, non-exclusive, non-transferable, revocable right to access and use the Company Content for Your personal use only. Nothing in this Agreement shall be construed as a sale of any Company Content to You. You will not acquire any rights, titles, or interests in or to the Company Content, and the Company reserves all rights that are not expressly granted herein.

6.4. You agree that You will not remove or otherwise tamper with any proprietary rights notices affixed to any Company Content.

6.5. You acknowledge and agree that any use or exploitation of the Company Content in violation of this provision may cause us or our licensors irreparable injury. The Company and its licensors may seek remedy for breach of this provision either in equity or through injunctive or other equitable relief.

7. Digital Millennium Copyright Act (‘DMCA’)

If Your copyrighted content is published, transmitted, or displayed on the Website without Your authorization, You are advised to send Your copyright infringement notice to support@generatealifewelllived.com with the following information:

7.1. Identification of the content that is claimed to be infringing Your copyrighted works;

7.2. Link or information relating to the page where such content appears;

7.3. Your contact information, including Your name, phone number, and email address;

7.4. A written and signed statement by You that:

• • 7.4.1. The information provided by You in the copyright infringement notice is accurate; and
  • 7.4.2. Under penalty of perjury, You have the relevant rights and authority to communicate with us regarding the copyright infringement.

8. Amendments

We reserve the right to update this Agreement at any time. If We make any changes to this Agreement, We will update the last modified date on the top. Unless expressly specified otherwise, all amendments shall be effective from the date We publish the updated version on the Website. Please note that if We make any amendments that materially impact Your rights or obligations under this Agreement, We will also notify You of such changes by email prior to the effective date of such amendments. You are advised to periodically review this Agreement to familiarize yourself with any material changes. Your continued use of the Service after the effective date of any amendments shall constitute Your acceptance of such amendments. If You do not agree with any amendments to this Agreement, Your sole remedy is to cease using the Service.

9. Class Action Waiver and Binding Arbitration

YOU AND THE COMPANY WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION OR CLASS-WIDE ARBITRATION FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE OR ANY BREACH OF THIS AGREEMENT. YOU UNDERSTAND AND ACCEPT THAT BY ENTERING INTO THIS AGREEMENT, YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM AGAINST THE COMPANY.

YOU AND THE COMPANY AGREE TO RESOLVE ANY CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE OR THIS AGREEMENT BY BINDING, INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES. CLAIMS SHALL BE HEARD BY A SINGLE ARBITRATOR. THE ARBITRATION SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS. EACH PARTY SHALL BEAR ITS OWN COSTS AND EXPENSES AND AN EQUAL SHARE OF THE ARBITRATOR’S AND ADMINISTRATIVE FEES OF ARBITRATION.

THIS ARBITRATION PROVISION WILL SURVIVE THE TERMINATION OF THIS AGREEMENT IRRESPECTIVE OF THE CAUSE OF TERMINATION.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Texas, United States, without regard to its conflict of law provisions.

11. Force Majeure

Neither party shall be liable for the failure to perform any of its obligations under this Agreement if such failure is caused by reasons beyond its control, including but not limited to war, epidemic, insurrection, terrorist activities, government sanction, embargo, labor dispute, strike, or any interruption or any failure of the server, system, computer, internet or telephone service.